Last Updated: 3/15/2023
At FitBox, we are committed to providing a seamless order and delivery experience for our customers. As we specialize in delivering full container loads, our Shipping Policy contains important details about our shipping practices, including processing times, freight delivery, payment terms, and more. Please review this policy to ensure you understand how your order will be handled.
Upon receiving an order, we require approximately 6 weeks to manufacture the products. Please note that orders are not processed on weekends or holidays. In the event of a high volume of orders, production times may be extended. If there is a significant delay in the production of your order, we will contact you via email or telephone.
Once the manufacturing process is complete, it takes an additional 6 weeks for freight delivery. The container will be delivered to the final destination specified by the customer. Please allow for slight variations in delivery times due to unforeseen circumstances, such as weather or customs delays.
Dock Unload – If the order does not include the container, the driver will pull up to the dock and wait for up to 2 hours to allow the forklift operator to unload the truck. All items will be palletized.
Container Drop Off – The drop off requires the container to be emptied at the dock prior to dropping the container. The truck will back into the designated location and drop the container into place.
To initiate an order, FitBox requires a 50% deposit. The remaining balance is due upon delivery of the container. We will provide detailed payment instructions upon order confirmation. A finance charge is applied to any orders that apply for “no deposit” and must be approved credit.
Customs, Duties, and Taxes
FitBox is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). For Full DDP (Delivery and Duties Paid).
Damaged or Lost Containers
FitBox is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you need to return an item, please refer to our [Return Policy] for detailed information on how to proceed.
For any questions or concerns regarding our Shipping Policy, please don’t hesitate to contact our customer service team at email@example.com or 310-228-0018. We’re here to help make your shipping experience with FitBox as seamless as possible.